Returns & Exchanges

Zendure offers a 30-day money-back guarantee for all orders, ensuring you are completely satisfied with your high-performance power solutions and sustainable energy products. We strive to provide a seamless return process for our customers to maintain the highest standards of hardware reliability.

1

Initiate a Return Request

Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare and Package

Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase to ensure a full refund.

3

Ship the Product

Affix the provided shipping label or use a trackable shipping service to send the package to our designated service center for inspection.

4

Inspection and Refund

Once our technicians verify the item's condition and functionality, we will process your refund or exchange within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing