Frequently Asked Questions
Everything you need to know about our portable power solutions.
What is the standard shipping time for Zendure products?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days, depending on your location and the size of the power station.
What is your return policy for power stations?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Zendure products come with a warranty?
Yes, our products come with a comprehensive warranty ranging from 2 to 5 years depending on the specific model. This covers any manufacturing defects or hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna to help you spread the cost of your purchase.
Are Zendure solar panels compatible with other power stations?
Our solar panels use universal MC4 connectors, making them compatible with most third-party power stations on the market, though they are optimized for use with Zendure SuperBase systems.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor the real-time status of your delivery.